Freshdesk is often recommended as a Zendesk alternative. It's modern, has a clean UI, and offers decent automation features. But for teams that don't want to spend their day inside a support dashboard, even Freshdesk can feel heavy.
Here's how SimpleTicket compares.
Setup Time
Freshdesk has a better setup experience than Zendesk — but it still involves choices: workflows, agents, ticket sources, custom fields, and optional integrations.
SimpleTicket skips all of that.
- You don't need to configure anything
- Just create a board and share the link
- Customers can submit tickets from anywhere
Feature Overload vs Focus
Freshdesk offers:
- SLAs
- Chatbots
- Canned responses
- Reports
- Workflows
That's fine for bigger support teams. But most startups just want to:
- Collect support tickets
- Respond to them quickly
- Move on
That's exactly what SimpleTicket is built for. It does one thing really well: keep track of incoming support requests without making your life harder.
Customer Experience
One of SimpleTicket's best features is its public ticket form. Users don't need an account. They don't get lost in a portal. It's just:
- A clean form
- A way to describe their issue
- A submit button
That's it. And for small teams, that simplicity helps users actually reach out — rather than give up in frustration.
Pricing
Freshdesk's free tier is decent, but features quickly get locked behind higher tiers. Want automation? Reporting? Custom domain? You'll be paying more.
SimpleTicket offers:
- 2 free boards
- 100 tickets/month
- No forced upgrade
It's a pricing model that respects your size and scales with you naturally.
Who Should Use SimpleTicket
If your team is under 20 people, and you don't have a dedicated support lead — you don't need Freshdesk. You need SimpleTicket.
It's made for:
- Product teams
- Bootstrapped SaaS
- Freelancers and consultants
- Small businesses with basic support needs
Bottom Line
Freshdesk is great for teams that are just one size larger than small. But if you value speed, ease of use, and not wasting time on setup, SimpleTicket is a better match.
Try it for free — and have your first support request in minutes.