Insights, tips, and best practices for customer support and ticket management
Zendesk is the industry standard when it comes to help desk tools. But it's also overwhelming, expensive, and packed with features that most small teams don't need. Discover simpler alternatives that won't waste your time or break the bank.
Read more →When you search for a help desk solution, Zendesk shows up everywhere. But does that make it the right fit for startups and small teams? We compare SimpleTicket vs Zendesk and explore why simpler might just mean better.
Read more →Freshdesk is often recommended as a Zendesk alternative with a clean UI and decent automation. But for teams that don't want to spend their day inside a support dashboard, even Freshdesk can feel heavy. Here's how SimpleTicket compares.
Read more →Fast response times are crucial for customer satisfaction. Learn how to streamline your support process and reduce response times without sacrificing quality. From automation to better organization, these strategies will help your team work more efficiently.
Read more →Many startups make the mistake of choosing overly complex support tools that slow them down. Discover why simple, focused ticket management solutions like SimpleTicket are perfect for growing teams that need to move fast.
Read more →Public ticket submission pages are only effective if customers actually use them. Learn the key design principles and UX considerations that make ticket submission forms user-friendly and increase completion rates.
Read more →Email notifications are essential for keeping customers informed, but they need to work out of the box. Explore how modern ticket management systems can provide automatic, well-designed email updates without any configuration required.
Read more →Protecting customer data should be a top priority for any support system. Learn about the essential security features and best practices that keep customer information safe while maintaining easy access for your support team.
Read more →Start managing tickets the simple way with SimpleTicket
Learn more