Zendesk is the industry standard when it comes to help desk tools. But it's also overwhelming, expensive, and packed with features that most small teams don't need.
If you're looking for simpler alternatives to Zendesk that won't waste your time or break the bank, you're in the right place.
1. SimpleTicket – A Lightweight Tool That Just Works
If you're a founder or small team looking for a modern support tool, SimpleTicket might be exactly what you need.
Why it's different:
- Public shareable ticket links
- Super-fast setup
- No user accounts or portals
- Clean, modern UI
- Free for 2 boards and 100 tickets/month
SimpleTicket is built for:
- SaaS startups
- Internal teams
- Indie products and tools
If all you need is a simple way to collect and manage support tickets, this is your best bet.
2. HelpKit – If You Want Self-Service Docs First
HelpKit focuses more on documentation than traditional tickets. It turns your Notion pages into a searchable help center, which is great if you want customers to help themselves before contacting you.
It doesn't offer traditional ticketing workflows, but for many early-stage products, that's totally fine.
3. Groove – An Email-First Zendesk Alternative
Groove is designed for small businesses that still want an email-style support system, without the complexity of Zendesk or Intercom.
It's a little heavier than SimpleTicket but still easier to manage than the big players. Plus, it offers decent analytics and a shared inbox feel.
Bonus: Do You Even Need a Help Desk?
Sometimes, the answer isn't a help desk — it's just a better inbox. Or a way for customers to send you quick feedback.
That's where tools like SimpleTicket really shine. You don't need a "system" — you need clarity. One place for incoming requests. One way to reply. One tool to trust.
Final Word
Zendesk isn't bad. It's just too much for most of us.
Try a simpler tool. Your customers (and your team) will thank you.
Start with SimpleTicket — free forever for small teams.