SimpleTicket vs Zendesk – Which One's Right for Your Team?

When you search for a help desk solution, one name shows up everywhere: Zendesk. It's been around forever and has become a household name in customer support tools. But does that make it the right fit for startups, small teams, and businesses that just want to get things done?

In this post, we compare SimpleTicket vs Zendesk – and explore why simpler might just mean better.

Setup: 5 Minutes vs Half a Day

Let's be honest: Zendesk is powerful, but setting it up is anything but simple. Between routing rules, user permissions, ticket views, email setup, macros, and integrations, it's not something most teams can get working without reading documentation or watching tutorials.

SimpleTicket, on the other hand, is designed for speed. You can:

• Create a board in seconds
• Share a public ticket link
• Start receiving real support requests instantly

There's no setup for customers. They don't need an account or login. Just fill out the form and go.

Simplicity vs Feature Bloat

Zendesk has hundreds of features: triggers, tags, SLAs, AI chat, satisfaction surveys, and more. That's great if you need it all. But most small teams don't.

SimpleTicket is refreshingly focused:

• Shareable ticket forms
• A clean UI that feels like a simple inbox
• Just the tools you need to reply, resolve, and move on

No clutter. No distractions. No extra training required.

Pricing: Affordable vs Enterprise

Zendesk's pricing looks fine at first — until you need more than the basics. Suddenly, you're paying $49+/agent/month for features like custom branding or team performance reports.

SimpleTicket keeps it simple:

• Free plan: 2 boards + 100 tickets/month
• No trial expiration
• Paid plans that scale affordably as you grow

That means you can start helping customers without stressing about costs.

Who It's For

Zendesk is great for:

• Enterprise support teams
• Large orgs with multiple departments and workflows

SimpleTicket is perfect for:

• Indie founders
• SaaS startups
• Small businesses
• Anyone who wants to keep support simple

Final Thoughts

Zendesk is a powerful tool — but it's often more than small teams need. If you want to start collecting support tickets today, and not spend a week configuring workflows, SimpleTicket is the modern alternative built just for you.

Try it for free and start receiving tickets in minutes.